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Got a Gripe? Sent a Tweet
San Francisco Chronicle | Jan 17 2010
Fanscape's CEO, Larry Weintraub, speaks with Benny Evangelista of the San Fransisco Chronicle about customer service in the age of Twitter. In this Sunday A-1 piece, Larry references how quickly consumer issues can be resolved with a simple tweet and states "people are talking about your brand anyway, and you can't ignore it."
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